--- title: How to setup Wifi Connection to my EcoAir Portable Air conditioning description: Using the Ewpe App to enable the Wifi mode for Models Artica MK2, Gelo, Crystal MK2 --- [Skip to content](https://help.ecoair.org/knowledge/is-my-portable-air-conditioning-smart-home-enabled#main-content) English Show submenu for translations ![ecoair\_slate\_oasis\_logo\_fav-icon-PNG.png\]](https://help.ecoair.org/hs-fs/hubfs/ecoair_slate_oasis_logo_fav-icon-PNG.png?height=40&name=ecoair_slate_oasis_logo_fav-icon-PNG.png) Open main navigation Close main navigation - English Show submenu for translations - [Back to Shop](https://ecoair.org/) [Back to Shop](https://ecoair.org/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.ecoair.org/knowledge?hsLang=en) 2. [Air Conditioning](https://help.ecoair.org/knowledge/air-conditioning?hsLang=en) 3. [Portable Air Conditioning](https://help.ecoair.org/knowledge/air-conditioning?hsLang=en#portable-air-conditioning) # How to setup Wifi Connection to my EcoAir Portable Air conditioning ## Using the Ewpe App to enable the Wifi mode for Models Artica MK2, Gelo, Crystal MK2 **Please follow the following steps** 1\) Download Ewpe Smart App from your APP store or Google Play. ![1 - EWPE App Icon](https://help.ecoair.org/hs-fs/hubfs/EWPE/1%20-%20EWPE%20App%20Icon.jpg?width=99&name=1%20-%20EWPE%20App%20Icon.jpg) 2\) Add your air conditioner  ![2 - EWPE Add your air conditioner](https://help.ecoair.org/hs-fs/hubfs/EWPE/2%20-%20EWPE%20Add%20your%20air%20conditioner.jpg?width=193&name=2%20-%20EWPE%20Add%20your%20air%20conditioner.jpg) 3\) Register an account ![3 - EWPE Register Account](https://help.ecoair.org/hs-fs/hubfs/EWPE/3%20-%20EWPE%20Register%20Account.jpg?width=241&name=3%20-%20EWPE%20Register%20Account.jpg) 4\) Add your portable air conditioner to the device list (If you are unable to connect automatically  please reset your router or restart) ![4 - EWPE Select product type](https://help.ecoair.org/hs-fs/hubfs/EWPE/4%20-%20EWPE%20Select%20product%20type.jpg?width=285&name=4%20-%20EWPE%20Select%20product%20type.jpg) 5\) Pair your App to your Artica MK2 or Gelo Press the WiFi button on your Artica MK2 or Gelo control panel. Hold down for 10 seconds until you hear a beep sound. ![5 - EWPE Reset to Pair EcoAir Portable Air Conditioner](https://help.ecoair.org/hs-fs/hubfs/EWPE/5%20-%20EWPE%20Reset%20to%20Pair%20EcoAir%20Portable%20Air%20Conditioner.jpg?width=307&name=5%20-%20EWPE%20Reset%20to%20Pair%20EcoAir%20Portable%20Air%20Conditioner.jpg) #### Step 6: Connect your appliance to your WiFi Ensure you are in close proximity to the router and it is set to 11bg or 20Mhz Bandwidth. Choose your Wi-Fi connection and enter the password. (Note you can only connect to 2.4Ghz).  ![6 - Connect your EcoAir Portable Air Conditioner to your Wifi](https://help.ecoair.org/hs-fs/hubfs/EWPE/6%20-%20Connect%20your%20EcoAir%20Portable%20Air%20Conditioner%20to%20your%20Wifi.jpg?width=198&name=6%20-%20Connect%20your%20EcoAir%20Portable%20Air%20Conditioner%20to%20your%20Wifi.jpg) #### Step 7: Search for your appliance Click "Search for unit" on the app until your device appears on your app. ![7 - Search for your EcoAir Portable Air Conditioner](https://help.ecoair.org/hs-fs/hubfs/EWPE/7%20-%20Search%20for%20your%20EcoAir%20Portable%20Air%20Conditioner.jpg?width=234&name=7%20-%20Search%20for%20your%20EcoAir%20Portable%20Air%20Conditioner.jpg) #### Step 8: Your appliance found! Once your appliance is found you will need to wait a few seconds for the configuration to complete. ![8 - Your EcoAir Portable Air Conditioner found](https://help.ecoair.org/hs-fs/hubfs/EWPE/8%20-%20Your%20EcoAir%20Portable%20Air%20Conditioner%20found.jpg?width=240&name=8%20-%20Your%20EcoAir%20Portable%20Air%20Conditioner%20found.jpg)   Congratulations! You can now connect to your EcoAir device from anywhere in the world via the Internet as long as your EcoAir air conditioning is switched on in Wi-Fi mode. ![9 Your EcoAir Portable Air Conditoner EWPE App Configured](https://help.ecoair.org/hs-fs/hubfs/EWPE/9%20Your%20EcoAir%20Portable%20Air%20Conditoner%20EWPE%20App%20Configured.jpg?width=395&name=9%20Your%20EcoAir%20Portable%20Air%20Conditoner%20EWPE%20App%20Configured.jpg) #### Trouble shooting **I have trouble signing up to the Ewpe Smart App** Ensure you have chosen a correct email address and retry. Change user ID. and retry signing up. **My device does not connect automatically with my air conditioner when initially trying to connect.** Try manually adding your device following the on-screen instructions. Ensure your wireless router is set up to 2.4Ghz and is compatible with 11gb or 20Mhz Bandwidth. Ensure there are no other wireless broadcasts in the same room when trying to connect. Ensure you have correctly entered your home wireless router and password. **The Ewpe App fails to control my air conditioner despite being previously paired successfully.** Check that the Wi-Fi mode is turned on on your air conditioner.  If problem persists, repeat the pairing steps again. - [Product Manual](https://help.ecoair.org/knowledge/product-manual?hsLang=en) - [Dehumidifier](https://help.ecoair.org/knowledge/dehumidifier?hsLang=en#main-content) - [Dessicant Dehumidifier](https://help.ecoair.org/knowledge/dehumidifier?hsLang=en#dessicant-dehumidifier) - [Air Conditioning](https://help.ecoair.org/knowledge/air-conditioning?hsLang=en#main-content) - [Portable Air Conditioning](https://help.ecoair.org/knowledge/air-conditioning?hsLang=en#portable-air-conditioning) - [Split Air Conditioning](https://help.ecoair.org/knowledge/air-conditioning?hsLang=en#split-air-conditioning) - [Fan](https://help.ecoair.org/knowledge/fan?hsLang=en) - [Product Enquiry](https://help.ecoair.org/knowledge/product-enquiry?hsLang=en#main-content) - [Dehumidifier](https://help.ecoair.org/knowledge/product-enquiry?hsLang=en#dehumidifier) - [Warranty](https://help.ecoair.org/knowledge/warranty?hsLang=en) - [Maintenance](https://help.ecoair.org/knowledge/maintenance?hsLang=en) - [Private](https://help.ecoair.org/knowledge/private?hsLang=en) - [General Information](https://help.ecoair.org/knowledge/general-information?hsLang=en) - [Product Manual (Europe)](https://help.ecoair.org/knowledge/product-manual-europe?hsLang=en) [![ECOAIR](https://help.ecoair.org/hs-fs/hubfs/ecoair_slate_oasis_logo-04_1190x400-1.png?width=1188&height=400&name=ecoair_slate_oasis_logo-04_1190x400-1.png "ECOAIR")](http://ecoairgb.com) Copyright © 2020 EcoAir.Registered in England. 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